Frequently Asked Questions

How does billing work?
Q.

Plonk Wine Club memberships and gift memberships that have a duration of 3, 6, or 12 months are prepaid at the time of purchase in the form of a non-refundable one-time credit card payment. Plonk Wine Club memberships and gift memberships that are monthly are billed on a monthly basis on the first day of every month for the duration of the membership.

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When do wine club shipments get sent out?
Q.

All wine club shipments get sent out the first Monday of each month or shortly thereafter should a national holiday fall on the first Monday of the month. Members who purchase a Plonk Wine Club prior to the 31st day of the month (or the equivalent of the last day of the month) will be included in the next scheduled club shipment. Members who purchase a Plonk Wine Club after the 31st day of the month (or the equivalent of the last day of the month) will be included in the following month's club shipment.  Shipments may take between five to ten business days to arrive.

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How many bottles of wine are included in each shipment?
Q.

You can choose to receive 2, 4 or 12 bottles (case) of wine in your monthly shipment.

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Can I change my wine club shipment type from a mixed selection to all reds or all whites?
Q.

Yes! You may change your wine club shipment type (mixed, all reds, or all whites) by contacting us for assistance at help@plonkwineclub.com or at 1-877-50-PLONK (75665).

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Can I order additional bottles of a wine I liked that I received in one of my wine club shipments? Do you offer discounts on reorders?
Q.

Yes and yes! We offer a 10% discount on all reorders of wines that were featured in your monthly shipments. We also offer an additional 25% discount on shipping for all case (12 bottle) reorders. Please contact Customer Service at help@plonkwineclub.com or 1-877-50-PLONK (75665) to place a reorder for additional bottles of wines you received in your monthly shipments.

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When I purchase a wine club, do I need to select which wines I want to receive?
Q.

No! At the Plonk Wine Club, we do the picking and you do the drinking! We do all the work so that you don’t have to. Once you purchase a wine club, your monthly shipments will automatically arrive on your doorstep or on your gift recipient’s doorstep. You don’t need to do a thing!

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How do I update my shipping address, billing address, or credit card information?
Q.

You may update this information online under your account. You may also contact us for assistance at help@plonkwineclub.com or at 1-877-50-PLONK (75665).

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Do I need someone to be home to sign for my wine club packages?
Q.

Yes, the delivery carrier will require a signature from someone 21 years of age or older in order to make the delivery. If you are not able to be home to sign for your wine club packages, we suggest having your wine club shipments sent to an office address where someone 21 years of age or older is available to sign for your packages.

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How do I renew or extend my wine club membership once it expires?
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You can renew and extend your wine club membership online under your account. You may also contact us for assistance at help@plonkwineclub.com or at 1-877-50-PLONK (75665).

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When I purchase a wine club gift, is the gift recipient informed via email or phone or is the gift kept a surprise?
Q.

No, we will not contact your wine club gift recipient via email or phone prior to the arrival of their first shipment, so the wine club gift will be kept a surprise. We request that you provide your gift recipient's email address as we send all of our members, including wine club gift recipients, a monthly email that contains expert video reviews for each of the wines included in their monthly shipment. We also send all of our members, including wine club gift recipients, monthly emails that contain tracking information for each shipment. We request that you provide your gift recipient's phone number in the event that the delivery carrier needs to contact the recipient about their package delivery.

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Can I get a gift card or a gift letter that I can give or send to my gift recipient informing them that I have purchased a wine club gift for them?
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Yes! We can provide you with a custom gift letter to send to your gift recipient prior to their first wine club gift shipment. Please contact us at help@plonkwineclub.com or at 1-877-50-PLONK (75665) to request a custom gift letter for your wine club gift.

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Do your 2 bottle clubs feature 2 identical bottles of the same wine each month or is it 1 bottle each of 2 different wine selections?
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Our 2 bottle clubs feature 2 different wine selections each month, with 1 bottle of each wine included in the shipment. Similarly, our 4 bottle clubs feature 4 different wine selections each month, with 1 bottle of each wine included in the shipment.

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Do your 12 bottle case clubs feature 12 different bottles of wine or do I get multiples of some of the wines?
Q.

Our 12 bottle case clubs feature 3 bottles each of 4 different wine selections, for a total of 12 bottles.

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