Plonk Wine Club Policy
Wine Club Membership Cancellations
Plonk Wine Club memberships and wine club gifts that have a duration of 3, 6, or 12 months are prepaid at the time of purchase, and are final. Plonk Wine Club memberships that are monthly may be canceled if the customer contacts Plonk Wine Merchants LLC in writing, no later than seven business days prior to the next scheduled billing date (the first day of the following month), to terminate the membership.
Monthly Wine Club Billing
Billing for monthly memberships takes place on the first day of every month for the duration of the membership.
Exchanges for Damaged Bottles
Please contact Customer Service at 1-877-50-PLONK (75665) or email@example.com, within seventy-two (72) hours of delivery, to report broken, corked or otherwise damaged products and to request an exchange.
Discounts on Reorders of Additional Bottles
The Plonk Wine Club offers a 10% discount on all reorders of wines that were featured in your monthly shipments. We also offer an additional 25% discount on shipping for all case (12 bottle) reorders. Please contact Customer Service at 1-877-50-PLONK (75665) or firstname.lastname@example.org to place a reorder for additional bottles of wines you received in your monthly shipments.
100% Money Back Guarantee
The Plonk Wine Club offers a 100% money back guarantee on any wines you don't love. Please contact Customer Service at 1-877-50-PLONK (75665) or email@example.com for assistance if you are unsatisfied with your wines.
Sale of Alcoholic Beverages
Plonk Wine Merchants LLC does not sell alcoholic beverages to people under the age of 21. An adult signature (at least 21 years of age) will be required upon delivery of all shipments. By using this site you affirm that you are over the age of 21 and that any alcohol you purchase from this site is intended for personal consumption and not for resale. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, Plonk Wine Merchants LLC will cause you to be prosecuted to the full extent of the law.
Information Collection and Use
Plonk Wine Merchants LLC is the sole owner of the information collected on this site. We will not sell, share, or rent customer information to any other organization. Plonk Wine Merchants LLC’s order forms request data from customers including contact information (such as name, email address, shipping address, and phone number) and financial information (such as credit card number, expiration date, security code, billing address, and billing phone number). This information is used for billing purposes to verify that the customer is of legal drinking age, and for shipping purposes only. If we encounter difficulty when processing an order, we will use this information to contact the customer. This information is harvested from a secure area and stored safely for our customers' protection. It is not sold or shared with anyone else under any circumstances. If at any time you would like to change or update information in your account, you may do so on the site or by contacting Customer Service at 1-877-50-PLONK (75665) or firstname.lastname@example.org.
Credit Card Processing and Security
Purchasing wine club products from Plonk Wine Merchants LLC is absolutely safe and secure. In an effort to protect your privacy, Plonk Wine Merchants LLC uses the latest technology to keep your personal information safe. Credit card transactions are handled by an accredited third-party financial institution, which receives credit card and other personal information for verification purposes and to process transactions.
Plonk Wine Merchants LLC reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our site. Plonk Wine Merchants LLC is not responsible and shall not be liable for any injury or damage caused by, or arising from, the consumption of the merchandise sold to its customers.