Return and Refund Policy
Plonk Wine Club subscriptions that have a duration of 3, 6 or 12 months are prepaid at the time of purchase, and are non-refundable final sales. Ongoing Plonk Wine Club subscriptions that are monthly, bimonthly or quarterly may be canceled anytime online in your account or you may also contact us via email at firstname.lastname@example.org or phone at 1-877-50-PLONK (75665) to cancel the subscription.
As wine is a perishable consumable product, we cannot offer returns or refunds unless the product arrives broken, corked, or otherwise damaged. Please contact Customer Service at 1-877-50-PLONK (75665) or email@example.com, within seventy-two (72) hours of delivery, to report the damaged products and we will happily issue a refund or exchange.
Billing Terms and Conditions
Billing for monthly, bimonthly and quarterly subscriptions takes place at the time of purchase for the first month and then on the first day of each subsequent month for the duration of the subscription. Billing for subscriptions that have a duration of 3, 6 or 12 months are prepaid at the time of purchase in the form of a one-time credit card payment.
Sale of Alcoholic Beverages
Plonk Wine Merchants LLC does not sell alcoholic beverages to people under the age of 21. An adult signature (at least 21 years of age) will be required upon delivery of all shipments. By using this site you affirm that you are over the age of 21 and that any alcohol you purchase from this site is intended for personal consumption and not for resale. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, Plonk Wine Merchants LLC will cause you to be prosecuted to the full extent of the law.
Information Collection and Use
Plonk Wine Merchants LLC is the sole owner of the information collected on this site. We will not sell, share, or rent customer information to any other organization. Plonk Wine Merchants LLC’s order forms request data from customers including contact information (such as name, email address, shipping address, and phone number) and financial information (such as credit card number, expiration date, security code, billing address, and billing phone number). This information is used for billing purposes to verify that the customer is of legal drinking age, and for shipping purposes only. If we encounter difficulty when processing an order, we will use this information to contact the customer. This information is harvested from a secure area and stored safely for our customers' protection. It is not sold or shared with anyone else under any circumstances. If at any time you would like to change or update information in your account, you may do so on this site or by contacting Customer Service at 1-877-50-PLONK (75665) or firstname.lastname@example.org.
Credit Card Processing and Security
Purchasing wine club products from Plonk Wine Merchants LLC is absolutely safe and secure. In an effort to protect your privacy, Plonk Wine Merchants LLC uses the latest technology to keep your personal information safe. Credit card transactions are handled by an accredited third-party financial institution, which receives credit card and other personal information for verification purposes and to process transactions.
Plonk Wine Merchants LLC reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our site. Plonk Wine Merchants LLC is not responsible and shall not be liable for any injury or damage caused by, or arising from, the consumption of the merchandise sold to its customers.