Terms and Conditions

Cancellation Policy

Plonk Wine Club subscriptions that have a duration of 3, 6 or 12 months are prepaid at the time of purchase, and are non-refundable. Plonk Wine Club subscriptions that are monthly or quarterly may be canceled if the customer contacts Plonk Wine Merchants LLC via email, no later than seven business days prior to the next scheduled billing date (the first day of the following month), to terminate the subscription.

Monthly and Quarterly Wine Club Billing

Billing for monthly and quarterly subscriptions takes place at the time of purchase for the first month and then on the first day of each subsequent month for the duration of the subscription.

Exchanges for Damaged Bottles

Please contact Customer Service at 1-877-50-PLONK (75665) or help@plonkwineclub.com, within seventy-two (72) hours of delivery, to report broken, corked or otherwise damaged products and to request an exchange.

100% Satisfaction Guarantee

Plonk Wine Club offers a 100% satisfaction guarantee on any wines you don't love. Please contact Customer Service at 1-877-50-PLONK (75665) or help@plonkwineclub.com for assistance and we will send you replacement bottles for any wines you are unsatisfied with.

Auto-Renew for Prepaid Personal Subscriptions

All non-gift personal subscriptions that have a duration of 3, 6 or 12 months will auto-renew immediately following the subscription's expiration date. Please contact Customer Service at 1-877-50-PLONK (75665) or help@plonkwineclub.com for assistance with your subscription renewal.

Sale of Alcoholic Beverages

Plonk Wine Merchants LLC does not sell alcoholic beverages to people under the age of 21. An adult signature (at least 21 years of age) will be required upon delivery of all shipments. By using this site you affirm that you are over the age of 21 and that any alcohol you purchase from this site is intended for personal consumption and not for resale. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, Plonk Wine Merchants LLC will cause you to be prosecuted to the full extent of the law.

Information Collection and Use

Plonk Wine Merchants LLC is the sole owner of the information collected on this site. We will not sell, share, or rent customer information to any other organization. Plonk Wine Merchants LLC’s order forms request data from customers including contact information (such as name, email address, shipping address, and phone number) and financial information (such as credit card number, expiration date, security code, billing address, and billing phone number). This information is used for billing purposes to verify that the customer is of legal drinking age, and for shipping purposes only. If we encounter difficulty when processing an order, we will use this information to contact the customer. This information is harvested from a secure area and stored safely for our customers' protection. It is not sold or shared with anyone else under any circumstances. If at any time you would like to change or update information in your account, you may do so on this site or by contacting Customer Service at 1-877-50-PLONK (75665) or help@plonkwineclub.com.

Credit Card Processing and Security

Purchasing wine club products from Plonk Wine Merchants LLC is absolutely safe and secure. In an effort to protect your privacy, Plonk Wine Merchants LLC uses the latest technology to keep your personal information safe. Credit card transactions are handled by an accredited third-party financial institution, which receives credit card and other personal information for verification purposes and to process transactions.

Legal Disclaimers

Plonk Wine Merchants LLC reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our site. Plonk Wine Merchants LLC is not responsible and shall not be liable for any injury or damage caused by, or arising from, the consumption of the merchandise sold to its customers.